Adili AI Across much of Africa, sales already happen in chat. What conversational AI changes is who answers first — and what an answered message can become when the conversation connects to inventory, CRM, and mobile-money payments.
Deploying an AI agent now takes weeks; trusting one still takes evidence. Why vendor demos overstate real-world performance, what independent review produces that internal QA cannot, and where regulation is heading.
A chatbot that answers questions saves staff time. A chatbot wired into your systems changes who can act on them, from where, and at what cost. Notes on conversational AI as operational infrastructure in African contexts.
AI agents do not advise; they act. When an agent sends the message or approves the request, someone is accountable — and most organizations discover who only after an incident. Ethical review before deployment settles the question deliberately.